Website owner
- Its corporate name is: Holiday Magic Hotel, S.A.
- VAT ID: A-12429338
- Its registered office is: Ed. El Centro s/n – Urb. Las Fuentes, 12579, Alcossebre (Castellón), Spain.
- Its business activity is: Operation of hotel
- E-mail: info@granhotelpeniscola.com
- Purpose of the website: To publicize the services provided by the hotel and book stays in it.
- Pages of Holiday Magic Hotel, S.A. (hereinafter Gran Hotel Peñiscola): https://www.granhotelpeniscola.com
Protection of personal data
Responsible for the treatment: Holiday Magic Hotel, S.A.
Contact e-mail: info@granhotelpeniscola.com
To understand how Google processes your personal information, you can consult Google’s Privacy and Security site here: https://business.safety.google/privacy.
Your data protection rights
How to exercise your rights: You can send a written communication to the registered office of Gran Hotel Peñiscola or to the e-mail address indicated in the heading of this legal notice, including in both cases a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:
- Right to request access to personal data: you can ask Gran Hotel Peñiscola if this company is processing your data.
- Right to request their rectification (in case they are incorrect).
- Right to request the limitation of their treatment, in which case they will only be kept by Gran Hotel Peñíscola for the exercise or defense of claims.
- Right to oppose to the treatment: Gran Hotel Peñíscola will stop treating the data in the way you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims they have to continue to be treated.
- Right to data portability: in case you want your data to be processed by another firm, Gran Hotel Peñiscola will facilitate the portability of your data to the new responsible.
- Right to erasure of data: unless otherwise required by law, the data will be erased after your confirmation.
Forms, forms and more information about your rights: Official website of the Spanish Data Protection Agency.
Possibility of withdrawing consent: if you have given consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
How to complain to the Control Authority: If you consider that there is a problem with the way Gran Hotel Peñíscola is handling your data, you can address your complaints to the Security Manager of Gran Hotel Peñíscola (indicated above) or to the corresponding data protection authority, being the Spanish Data Protection Agency, the one indicated in the case of Spain.
Right to be forgotten and access to your personal data
At any time you have the right to review, retrieve, anonymize and/or delete, in whole or in part, the data stored on the Website. You just have to send an email to and request it. Or you can do it right here:
Data retention
Disaggregated data: Disaggregated data will be retained without a deletion period. Data of customers of the online store: The period of conservation of personal data will vary depending on the service that the customer contracts in our online store. In any case, it will be the minimum necessary, and may be kept until:
- 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries, etc.); Arts. 66 et seq. of the General Tax Law (accounting books, etc.);
- 5 years: Art. 1964 Civil Code (personal actions without special time limit)
- 6 years: Art. 30 Commercial Code (accounting books, invoices…)
- 10 years: Art. 25 Prevention of Money Laundering and Terrorist Financing Act.
Data of the subscribers to the e-mail feed: From the time the user subscribes until the user unsubscribes. Data of subscribers to the newsletter: From the time the user subscribes until the user unsubscribes. Data of users uploaded by Gran Hotel Peñíscola to pages and profiles on social networks: From the time the user gives his consent until he withdraws it.
Data secrecy and security
Gran Hotel Peñíscola undertakes to use the data, to respect their confidentiality and to use them in accordance with their purpose, as well as to comply with its obligation to save them and to adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of Royal Decree 1720/2007 of December 21, which approves the Regulation of development of the Organic Law 15/1999 of December 13, on the Protection of Personal Data.
You guarantee that the personal data provided through the forms are truthful, being obliged to communicate any modification thereof.
Likewise, you guarantee that all the information provided corresponds to your real situation, that it is up to date and accurate. In addition, you must keep your data updated at all times, being the only responsible for the inaccuracy or falsity of the data provided and the damages that may be caused by it to Gran Hotel Peñiscola as owner of Holiday Magic Hotel, S.A., or to third parties on the occasion of the use of such data.
Security breaches
Gran Hotel Peñíscola adopts reasonably adequate security measures to detect the existence of viruses, brute force attacks and code injections.
However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and therefore Gran Hotel Peñíscola cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems (software and hardware) of the User or in their electronic documents and files contained therein.
Despite this, in order to try to guarantee the security and privacy of your personal data, Holiday Magic Hotel, S.A. has an active security monitoring system that reports every user activity and possible breaches in the security of user data. In case any breach is detected, Gran Hotel Peñiscola is committed to inform users within 72 hours.
What information we collect from users and what we use it for
All products and services offered on the Holiday Magic Hotel, S.A. website refer to contact forms, comment forms and forms for user registration, newsletter subscription and/or purchase orders.
This website always requires the prior consent of users to process their personal data for the purposes indicated. You have the right to revoke your prior consent at any time.
Logging of data processing activities
Web and hosting: Holiday Magic Hotel, S.A. has a SSL TLS v.1.2 encryption that allows the secure sending of personal data through standard contact forms, hosted on the servers that Gran Hotel Peñíscola has contracted to https://dinahosting.com/.
Data collected through the web: The personal data collected will be subject to automated processing and incorporated into the corresponding files of which Gran Hotel Peñíscola is the owner.
- We will receive your IP, which will be used to check the origin of the message in order to provide you with information, protection against SPAM comments and to detect possible irregularities (e.g. opposite sides of the same case write to the website from the same IP), as well as data concerning your ISP.
- You may also provide us with your data via e-mail and other means of communication indicated in the contact section.
Comments form: On the web there is the possibility for users to leave comments to the site’s publications. There is a cookie that stores the data provided by the user so that you do not have to re-enter them on each new visit and also collects internally the email address, name, web and IP address.
The data is stored on the servers of https://dinahosting.com/.
User registration: Not allowed unless expressly requested.
Purchase form: To access the products and services offered in our online store, the user has a purchase form subject to the contracting conditions specified in our commercial policy and contracting conditions where contact and payment information will be required.
The data is stored on the servers of https://dinahosting.com/.
We collect information about you during the checkout process in our store. This information may include, but is not limited to, your name, address, email address, telephone number, payment details and other information necessary for us to process your orders. The management of this data allows us to:
- Send you important information about your account/order/service.
- Respond to your requests, complaints and refund requests.
- Process payments and avoid fraudulent transactions.
- Set up and manage your account, provide customer and technical service, and verify your identity.
In addition, we may also collect the following information:
- Location and traffic data (including IP address and browser) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
- Product pages visited and content viewed while your session is active.
- Your comments and product reviews if you choose to leave them.
- Shipping address if you request shipping costs before making the purchase while your session is active.
- Essential cookies to keep track of the contents of your cart while your session is active.
- Your account email and password to allow you to access your account, if you have one.
- If you create an account we store your name, address and phone number for future orders.
E-mail: Our e-mail service provider is https://dinahosting.com/.
Instant messaging: Gran Hotel Peñíscola does not provide service through instant messaging such as WhatsApp, Facebook Messenger or Line.
Payment service providers: Through Holiday Magic Hotel, S.A., you can access, through links, to third party websites, such as PayPal or Stripe, to make payments for the services provided by Gran Hotel Peñíscola. At no time the staff of Gran Hotel Peñíscola has access to the bank details (e.g. credit card number) that you provide to such third parties.
Content embedded from other websites
Holiday Magic Hotel, S.A. articles or products may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These sites may collect data about you, use cookies, embed third party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account or are logged in to that site.
Other services: Certain services provided through the Holiday Magic Hotel, S.A. website may contain particular conditions with specific provisions regarding personal data protection. It is essential to read and accept them prior to requesting the service in question.
Purpose and legitimacy: The purpose of the processing of this data will be solely to provide you with the information or services you request from us.
Social networks
Presence in networks: Gran Hotel Peñíscola has profiles in some of the main social networks on the Internet.
Purpose and legitimacy: The treatment that Gran Hotel Peñíscola will carry out with the data within each of the referred networks will be, at most, the one that the social network allows to the corporate profiles. Thus, Gran Hotel Peñíscola will be able to inform, when the law does not prohibit it, to its followers by any means that the social network allows about its activities, presentations, offers, as well as to provide personalized customer service.
Data extraction: Under no circumstances will Gran Hotel Peñíscola extract data from social networks, unless the user’s consent to do so was obtained punctually and expressly.
Rights: When, due to the very nature of social networks, the effective exercise of the follower’s data protection rights is subject to the modification of the follower’s personal profile, Gran Hotel Peñíscola will help and advise you to that end to the extent of its possibilities.
Processors outside the EU
Storage and encryption. Gran Hotel Peñíscola uses encrypted storage services of Google Inc. through Google Drive.
E-mail. The e-mail service of Gran Hotel Peñíscola is provided using the services of Google Inc. through Google Apps.
Social Networks. Gran Hotel Peñíscola makes use of the American social networks YouTube, Facebook and Twitter, to whom an international transfer of analytical and technical data is carried out in relation to the website, being on their servers where Gran Hotel Peñíscola treats the data that, through them, users, subscribers or browsers deliver to the firm Gran Hotel Peñíscola or share with it.
Payment providers. So that you can pay through PayPal, Redsys or Stripe, Gran Hotel Peñíscola will send the strictly necessary data of those to these payment processors for the issuance of the corresponding payment request. Your information is protected according to our privacy policy and cookies.
By activating a subscription or providing your payment details, you understand and accept our privacy and cookies policy. You always have the right to access, rectification, deletion, limitation, portability, and oblivion of your data.
From the moment you register as a user on this website, Gran Hotel Peñíscola has access to: User name and email, IP address, postal address, ID/CIF and payment details. In any case Gran Hotel Peñíscola reserves the right to modify, at any time and without prior notice, but informing, the presentation and configuration of the website Holiday Magic Hotel, S.A. as the present legal notice.
Commitments and obligations to our users
The access and/or use of Holiday Magic Hotel, S.A. attributes to the user the condition of user, accepting, from this very moment, fully and without reservation, the present legal notice in relation to certain services and contents of Holiday Magic Hotel, S.A..
In the use of Holiday Magic Hotel, S.A. the user agrees not to carry out any conduct that could damage the image, interests and rights of Gran Hotel Peñíscola or third parties or that could damage, disable or overload the Holiday Magic Hotel, S.A. portal or that could prevent, in any way, the normal use of Holiday Magic Hotel, S.A..
